23 Oct 2015
October 23, 2015

Xero Password Change

1 Comment

This is not the first time I have had to do a post warning about Phishing from a reputable company, and I am sure it won’t be the last.

Xero Important information – password reset

As Xero mentioned in their recent email they have seen an increase in phishing scams, including some that have impersonated Xero’s branding. Their monitoring has shown that a small number of our customers have had their Xero accounts compromised. As a precaution they are asking their customers to reset their passwords.

Before you reset your password

We strongly recommend that you update your anti-malware (anti-virus) software with the latest signatures and run a full scan of your computer before you reset your password. Please do this on all computers you use to access Xero.

You should always maintain your operating system and applications by keeping them up to date with security patches.

If you are unsure if your security software is effective and up to date then Paul at Silicon Bullet would be happy to make a recommendation based on our experience.  Just call us on 01604 420057

Resetting your password

Over the next few days, when you login to Xero you’ll be asked to change your password. If you’ve recently changed your password, they won’t ask you to change it again. If you would like to change your password now, the best way to do that is to follow the My Xero Password instructions in the Xero Business Help Centre.

Xero recommend using a different password for Xero than for other applications you access and turning off your password autosave. For more password and security advice, have a read of their Cloud Security Small Business Guide. If you’ve got any questions or would like to know more, take a look at the Xero security page.  Read my post about Talk Talk security issues for a great tip on creating a unique and yet memorable password.

Silicon Bullet and Xero take security very seriously. If Xero were to ever identify any malicious activity in relation to your account they would notify you immediately. If you notice something suspicious in your account, please contact Xero directly at phishing@xero.com.

One Response to Xero Password Change
  1. […] can look very convincing, Xero have sent a message out today too about phishing scams which look very realistic.  The email itself might refer to the attack which […]


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