Driven by the demand for proactive IT support, Silicon Bullet has developed by giving the customer what they want: superior service at an affordable cost.
Our service is simple. We agree with you a set amount of monthly support hours for your company, these are reviewed every three-six months. These hours are not on a “use them or lose them” basis, unlike many other companies we carry any unused hours over. This gives you all the benefits of having your own I.T. department at a fraction of the cost of using internal staff. No need to worry about staff reviews, holiday time, sick leave and training. For a fixed monthly fee our certified team work proactively to support your network.
Here are some of the reasons our customers have given for using Silicon Bullet:
Delivery of Service
Silicon bullet carries out I.T. support using several different methods, these are via: Email, Telephone, Remote connections and if all else fails, site visits. We also give customers access to our web based support logging system, which has a searchable knowledgebase of other logged support calls, so the answer to your problem could already be there.
Quality of Service
All Silicon Bullet technical staff have I.T. degrees and hold certified qualifications. All Silicon Bullet support staff work as a team, this provides clients with a pool of knowledge backed by years of experience.
Cost of Service
Silicon Bullet does not simply compete on price, but the total cost of using our service is far less than employing your own staff, and our commitment to proactive support means that your costs are kept low from the outset.
We know our service depends on adding value. Our regular schedule of proactive monitoring lets us help you move your business forward, our Web-based logging service means we take responsibility for seeing problems through to solutions, leaving your staff to get on with their real jobs, our constant monitoring of your systems means you can rely on your systems to work for you.
Our clients stay with us for years. We work with you to make sure you get the best value from your I.T. investment. We have never lost a client through service failure and our client base has continues to grow. Our support staff have built up a close professional relationship with most of our clients, to the point where we are considered an integral part of the team.
If you would like any further information on these services, or any other please Contact Us.