Reviews

Fantastic service yet again!! Can not fault the advise and service both on the business level and most recently on a personal level, with access support on an old laptop.
J10parker12
J10parker12
1709125566
Another great hand holding session with Alison learning more time saving Sage tips! Alison is my go-to for help with all my bookkeeping queries. She is very knowledgeable and patient, explaining everything in a very clear way. Thank you Alison!
Nicola Moody
Nicola Moody
1705587438
Great experience with Alison today. Our Xero problem solved and new files created within 30 minutes - just what we needed. Many thanks Alison
Jane Hurn
Jane Hurn
1704302157
I called yesterday for some advice and Alison yet again provided us with what we needed quickly and explained it very well for myself and my staff! Highly recommended
jake slinn
jake slinn
1704280699
Alison has gone above and beyond with training and supporting myself with the use of Xero. Alison's knowledge and patience is second to none. I really can not recommend Alison enough, and I know that she will be happy to support in the future at the drop of a hat. Thank you Alison.
Lauren Durrant
Lauren Durrant
1698319875
Like many coaches and consultants I rely on the internet to work with my clients. So when my computer wouldn't recognise any microphone it was something that had to be fixed quickly. My usual source of help admitted to being out of her depth and put me in touch with Paul at Silicon Bullet. I was impressed with his speed of response and the fact that he had researched the issue before contacting me. In no time flat he had fixed the issue and I was up and running again with minor inconvenience to me I will certainly use him again and recommend his services to you.
Jacky Sherman
Jacky Sherman
1698231372
Alison has been tremendous with training and supporting us on our Xero learning experience. Her patience with both myself and my assistant has been more than we could have wished for. I highly recommend Silicon Bullet.
david barratt
david barratt
1696330761
I was recommended to Paul at Silicon Bullet and was so grateful for the very professional help and advice he gave me when I had a problem with my home computer. He was extremely thorough in finding the problems and fixing them. He also ensured my giving my computer an MOT, that everything else worked as it should too.
Douglas Newton
Douglas Newton
1695739564
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Facebook: Kirkland Tina
Joseph Maphai
Joseph Maphai
1689005547
As a micro business any sort of laptop malfunction is a disaster - if my laptop isn't working I can't earn money! When my battery completely failed I reached out to social media in a total panic for a local tech super hero and was flooded with recommendations for Paul. I contacted him immediately and he had me sorted and back up and running the same day. A really lovely man who clearly knows his stuff and is an expert in all things technology. Couldn't recommend him more highly for any of your IT needs. Thank you Paul for saving the day!
Emma Courtney
Emma Courtney
1688798963
Paul helped me by getting me back on my MacBook Air after my son decided to download the new IOS for it and left me with nothing! In just over an hour he had done all the necessary work and showed me how to use it. Then after I tried to get onto an app I needed for work, and was told the devise was not compatible (too old) he went the extra mile by finding out how I could do this without having to buy an upgraded model - contacted the provider in the UK for information. Really friendly service and one I won’t hesitate to use again. So lovely to deal with knowledgeable people who do not speak down to you when you’re a technological numpty like me. Thank you
vivien robson
vivien robson
1687284949
Paul helped me by getting me back on my MacBook Air after my son decided to download the new IOS for it and left me with nothing! In just over an hour he had done all the necessary work and showed me how to use it. Then after I tried to get onto an app I needed for work, and was told the devise was not compatible (too old) he went the extra mile by finding out how I could do this without having to buy an upgraded model - contacted the provider in the UK for information. Really friendly service and one I won’t hesitate to use again. So lovely to deal with knowledgeable people who do not speak down to you when you’re a technological numpty like me. Thank you
Vivien Robson
Vivien Robson
1687284448
A brilliant service provided by Alison!! Needing help with an outdated version of Sage and an inexperienced user, Alison was professional, patient and extremely helpful in providing understanding of current usage and advice on how to upgrade in the future. I wouldn’t hesitate to recommend.
Elli Vek
Elli Vek
1677584799
Alison really is amazing and knows her stuff. Strongly recommend her services if you want to build your confidents with bookkeeping.
Ellen Bousfield
Ellen Bousfield
1676634345
Fantastic experience throughout. Only made contact on Sunday. By Monday evening, the issue had been resolved. Felt fully involved with the process throughout - very high level of advice and options given and discussed. Would highly reccomend to anyone needed laptop/computer repair. Thanks Paul!
martingallop
martingallop
1670937354
Thanks Alison Mead for the help on moving Sage to a new computer and advise on accountancy software for the future use.
Linda Welton
Linda Welton
1669388879
Amazing service! I dropped an external hard drive that was ‘not being recognised’ in to Paul in the morning, within hours had a diagnosis and solution, resulting in a now working hard drive! Super pleased!
sa x
sa x
1665509938
We contacted Alison for help with our payroll software. She provided excellent advice and patiently went through the system with us to resolve the issues. We now have a payroll system that is easier to use and reconciled to remove historic errors. We would highly recommend Silicon Bullet for training and help with issues you may be experiencing.Chris Akrill, Director, Town Planning Services
Chris Akrill
Chris Akrill
1661336345
We had an issue with postponed VAT and Alison and team were fantastic. They held our hand through the all the entry work and now we're ready to do ourselves moving forward. Thank you
Joe Alexander
Joe Alexander
1659008791
Silicon Bullet are a fantastic company dealing with many different aspects of computer and software programs. Coming from a verbal recommendation they are a highly professional team. Alison has given us the best ongoing sage training at our own pace. Paul who deals with the technical side has resolved our issues successfully and promptly.We give them a big 10/10 for being friendly approachable and efficient with ongoing services.
I have had a couple of hand holding meetings with Alison, and she is amazing. I wouldn't have been able to take a client on if I didn't have her help. She is very friendly, explains thing in a clear manner, and she makes you feel comfortable asking any question which you might feel you should already know. I would highly recommend.
Jane Roche
Jane Roche
1650977060
We found Paul recommended on our local village Facebook site. We had a major issue with a fairly new Acer laptop which refused to boot up after a Windows update, there was absolutely nothing we could do to solve the issue ourselves. We contacted Paul and arranged to drop of the computer to him, he not only fixed the issue but updated it to Windows 11 and changed the system to speed up the computer. It was all done in a couple of hours. Excellent service and a very pleasant experience.
Alison is really knowledgeable and helpful and easy to contact for assistance. I would highly recommend her for training on Xero!
Lindsey Clark
Lindsey Clark
1631870420
Paul fixed, updated and upgraded by laptop and my desktop. Solved a problem with Outlook that had foxed many other "experts". Prompt, kept me in the loop as the repair progressed and the outcomes for both machines are brilliant. Thank you Paul.
John Sorrell
John Sorrell
1630499192
Alison really helped me when I needed it most. As a freelancer working from home on my own I can sometimes get a bit stuck and don't have anyone to talk things through with. I can't tell you what a relief it is to know that I now have Alison on my side! She is so friendly and kind as well as knowledgeable and professional, I would hesitate to recommend her - especially if, like me, you are relatively new to the profession.
Amy Watkins
Amy Watkins
1630487935
I found Alison after watching her very helpful YouTube videos, she helped me resolve the issues I was having very quickly and efficiently. Thank you for your time, it's much appreciated. Would recommend to anyone with Sage who needs help and training.
Yet again Alison got me out of strife with the Sage Drive. Had technical problems after having to reconnect to the sage drive after moving my main site. Alison connected to both my machines and worked her magic so I was up an running again. Stress levels can now go back to normal. Thanks Alison, I owe you a big batch of tiffin 🙂
MD Autocare
MD Autocare
1622123228
I was recommended to Paul Mead of Silicon Bullet Ltd via my village Facebook post I made - where I asked for technical computer help. I had a problem concerning no sound from my computer speakers. I could watch training videos but not hear the speakers talking. After much investigation, Paul found the problem and fixed it. He also gave me some technical advice which was very helpful. The following day Paul rang me as a follow up to check all was working ok. Therefore, I have no hesitation in recommending Silicon Bullet Ltd.
Douglas Newton
Douglas Newton
1620379764
I am a bookkeeper in Ashtead. Alison is a wonderful person who spoke to me today about networking groups and how to get clients. It really gave me confidence. I am really pleased to speak to her today. Thanks a ton for that.
Priya Gadre
Priya Gadre
1617966854
I called Alison Mead as recommended by my childminder Anita Marshall-Dowe. She was very reassuring, confident and knows her trade well. She helped me with my first tax return advice and her professionalism and friendliness were wonderful. Now I have clear steps to follow and I feel less worried and more at ease with the whole process. Thank you Alison. I shall definitely call again as you were just what I needed. All the best. Anna Sellers Speech and Language therapist at Anna-speech-and-language.co.uk
Anna Murdoch
Anna Murdoch
1614694932
Alison helped sort out an issue with using PAYPAL - her advice is invaluable, which could halve my costs so would definitely recommend using Alison at Silicon Bullet!
Sara Sheppard
Sara Sheppard
1613729571
Alison helped me with some questions in relation of Payroll. She was accessible, knowledgeable and really helpful.
Morena Russell
Morena Russell
1612949857
I had an instant response from Paul. Some old legacy software started causing an issue, and within 10 minutes of me contacting Silicon Bullet, Paul had remoted in to my laptop and fixed the issue. Fantastic service
Ian Morgan
Ian Morgan
1610547168
Debbie Zammett
Debbie Zammett
1607319077
Paul helped us out with a number of IT issues that have needed resolving quickly. Always provides exellent value with a professional service and great advice.
QRB Bookings
QRB Bookings
1604066945
Alison recently spoke at our annual virtual event GROW Live and she was a dream to work with.

She spoke with energy and passion and would recommend you booking hwr to talk at your event, on your podcast or for Alison to do a live stream to your community.

Thanks Alison!
Gary Jones
Gary Jones
1602591993
We've just completed our first session with Alison and feel very confident about the Xero product and the whole process of bringing our Accounts On-line. We would highly recommend Alison and Silicon Bullet for thuis type of training
John James
John James
1591876660
What a fantastic service from Silicon Bullet
I can' thank you enough
Your training made it very easy for me to understand and I really appreciate your patience
Many thanks for the quality time that you gave me
I couldn't recommend them more highly
Michele Cooper
Michele Cooper
1588796249
Paul was amazingly helpful for me and my mum. During the lockdown we put out a plea for help on a local facebook page as we had some internet issues and the team kindly came to our rescue. Their advice was bang on the nose and were very informative. Our issue is now resolved, we cant thank you enough, if this is how they do business then we highly recommend.
TFA
TFA
1588072907
Wonderful and professional service. I was amazed at the efficiency and speed Alison sorted my zoom issue and ,in addition to that, restored my screen layout : all done remotely which, in the current climate of social distancing, was fantastic.I fully recommend Silicon Bullet in Hartwell.
Loredana Harley
Loredana Harley
1587721405
Alison is a great teacher! I have no hesitation in recommending her services.
Claire Steers
Claire Steers
1587127337
Alison was recommended to us for her skills and knowledge with Xero and Sage.

After my discussion with Alison, my client commissioned her to help us with a tricky situation we were having with a Xero template and formatting issue for one of their clients.

After a brief explanation of the issue and run down of what we wanted to achieve, she was able to rectify the errors and has been able to produce a final template which their client has now approved.

If you are having any technical issues with Xero, we cannot highly recommend her enough.
Karen Brooks
Karen Brooks
1578433151
Thanks Alison for getting me around a software glitch. Peter Sale The Computer Store sc Ltd
Peter Sale
Peter Sale
1571784138
Excellent service from Paul . A very very knowledgable affable IT Technician who offers sound advice and through maintenance and repair. An honest guy. Highly recommended.
David Poupart
David Poupart
1570992128
Excellent service from Paul . A very very knowledgable affable IT Technician who offers sound advice and thorough maintenance and repair. An honest guy. Highly recommended.
David P
David P
1570992094
Just want to say a huge thank you to Alison for my Sage training and showing me how to do my VAT return on line, I have just done this quarter and I’m feeling very pleased with myself. Excellent training, patience and telephone back up.
MTD .... just speak to Ali
Lorna Flower
Lorna Flower
1570366692
excellent service from Paul in sorting out my son's laptop. it was an unusual problem but Paul sussed it out and it's now running better than ever. thanks very much Paul.
Nick Warner
Nick Warner
1568034364
Alison is a true professional in her field and is an excellent trainer on cloud accounting. She explains everything clearly and advices on best practice.I highly recommend her services, don't hesitate just go ahead and book her!
Shelley Tsur
Shelley Tsur
1566052256
Have used Paul and Alison's services for a number of year, excellent support, very knowledgeable with any IT or Sage issues - recently used Alison to file my first MTD Vat return and service was as good as ever, many thanks
Louise Fiske
Louise Fiske
1563795386
Ali is really patient at teaching Xero, I hate computers. Ali was really good at explaining how I get to each section and exactly what to click on so I could write a step by step guide for myself, and was patient when I needed her to go back over things.

It's great to know I can message and ask for help too.
Claire Harris
Claire Harris
1555685818
5* Review for Paul Mead from Silicon Bullet. He offers fantastic IT support and comes very highly recommended. Whether you are looking for a new laptop OR IT support delivered with patience & easy to understand language, look no further than Silicon Bullet. Paul has been my IT go-to for several months and is a must have in your contact list! Thank You Paul for sorting my new laptop this week AND going the extra mile/s to deliver such great service.
RACHAEL WOOD
RACHAEL WOOD
1552781248
Professional reliable service. With ongoing support for all products
Sarah Radbone
Sarah Radbone
1551997406
Great service - simple and straight forward
Pam Connolly
Pam Connolly
1547125510
Alison helped me get started on xero accounts software. She knew exactly what parts to show me at my beginners level, she was very clear and easy to follow as we clicked on different menus etc. She completely understood where I was coming from and what I needed to know and I felt very confident that I can now get started and do the job on xero. So helpful!!!
Heather Pabiou
Heather Pabiou
1544432530
I made a schoolgirl error & recently rather foolishly attempted some DIY PC support with the aid of Google. It did not end well! Not everything you find on google is good advice!! Instead call for the help of an expert! I can't recommend Paul Mead of Silicon Bullet highly enough!! This is the second time he has helped me out of a sticky IT situation; working on my PC via remote access. He is super efficient and a pleasure to deal with! Thank You Paul your assistance on Monday morning! You are a legend! On both occasions he has initially helped me out of regular office hours; on a Friday night & Sunday evening! Where else do you get that service! Recommended to me by my friend; fellow 4Nr & Forever Business owner; Alison Mead. #4Nworks #4Networking #Grateful #HappyMonday #HappyAndHealthyMe
Rachael Wood
Rachael Wood
1539891134
Alison gave me an absolutely gold tip.
“Pay ALL the vat element from invoices paid to you into a separate account. This will mean you WILL always have enough to pay your quarterly bill without stress”
I’ve done this for the coming quarter and feeling very calm.
Lorraine Caplan
Lorraine Caplan
1538154355
Very clear guidance, loads of patience & a good knowledge of accounting is what I received from Alison. My Accountant closed her business so I was left with fining another one I could trust or take the plunge & do it myself. I decided on the latter as I am a Sole Trader with a small turnover. I turned to Alison to guide me through the Wave Accounting system. I had a session where she talked me through the system & had a go at it myself. It was a confidence issue for me & Alison was great. I have tried the new system on my own & am managing it well which shows how well I was taught. Thank you Alison.
If you need any help navigating your way through Sage I can't recommend Alison highly enough. Answered all my queries with licensing quickly, simply and with humour and had the licence information over within minutes. Additional advice over installation from Paul and good to go on the customer site. Superb service! Thank you both very much! 🙂
Lynne Barton
Lynne Barton
1526898898
Fantastic service and managed to get me up and running with Sage 50c for my new ltd company for a great price. Very happy and would highly recommend. Thanks again Aly.
Paula Williams
Paula Williams
1524997339
Alison's knowledge of Xero is fantastic, and she's always so cheerful and helpful, even when she's ill!
Paul Drake
Paul Drake
1519231351
Alison dug me out of a Xero hole recently! She literally dragged herself out of her sick bed to resolve my issue with the Northampton Fencing Club accounts the day before the AGM. Saved me a whole load of pain and embarrassment!
Alison's always so cheerful and helpful, even when she's ill. That's truely going above and beyond for her clients.
Paul Drake
Paul Drake
1519231224
I broke my computer, and Silicon Bullet fixed it so quickly! Many thanks go to Paul for such a fast turn around.
Nick Holder
Nick Holder
1512158447
Thank you so much for your help Alison! I would highly recommend Silicon Bullet Ltd - fixed my data file very promptly!
Esha Gungadin
Esha Gungadin
1499066290
Thank you so much Alison for your excellent service you provided me regarding the Forever products
Ani C Moore
Ani C Moore
1496257023
Amazing Service, helped me out with a problem super quick , will certainly highly recommend to others 🙂
Jackie Brandon
Jackie Brandon
1494872711
I came across Alison's company last year through a Google search when I was looking for a Sage Accounts trainer. I found Alison to have a thorough understanding of the subject and she is able to convey that knowledge professionally but in a way in which I, as a newcomer to bookkeeping, could easily understand. Alison is extremely personable, very patient and always contactable if I have a problem I don’t know how to resolve. I would have no hesitation in recommending Alison's services.
PlanetAidUK
PlanetAidUK
1437057498
Alison from Silcon Bullet spent 3 very enlightening hours with us yesterday in our office. We have all learnt a lot but more than that we are all more confident to try and explore new things today. Thank you Alison for sharing your amazing knowledge with us and at a level we were able to understand. A very pleasant and rewarding way to spend a morning and one from which us Sage users in our office have benefitted enormously. Falcon International Bags Ltd Northampton (Shirley)
shirley davies
shirley davies
1434714892
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