I was doing the bookkeeping for a client today using Sage Instant Account 2014, and we needed to run the year end process in Sage. Unfortunately on clicking Run Year End the sage stopped working with a not very helpful error message of “SBDDesktop.exe has stopped working” and the system closed down Sage.
On restarting Sage, you need to force the system to log out the MANAGER user in order to do a data check and then make sure there are no problems with the data, which in my case there wasn’t. Also the year end Archive had been successfully completed, but the other year end tasks of rolling up all the profit and loss nominal codes and changing the current financial year had not been done.
Sage support reported a known issue for some installations of Sage Instant Accounts 2014 on windows 10 machines if you use the Lock Date feature in Sage. I personally did not have the Lock Date Setting option switched on, however i had ticked the option to switch on the lock date as part of the Year End process.
So if you get this problem too, try not ticking the “prevent new transaction from being entered before the date” option and also make sure the lock date option in the settings menu is also switched off just while you run the year end process, once you are back processing the next year you can switch the option back on again to prevent you putting transactions through for the previous year in error.